STORE POLICY
CUSTOMER CARE & VALUES
The JR Gourmet Spices strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.
To accomplish this mission, we agree upon these values:
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Anticipating the needs of our customers and planning accordingly
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Greeting our customers promptly, cheerfully and respectfully
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Listening carefully and giving full consideration to the requests and concerns of our customers
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Communicating honestly, courteously and knowledgeably
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Providing follow-through for our customers promptly, responsibly and efficiently
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Serving with pride, commitment, and with high ethical standards
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Respecting the individual and encouraging participation
Policy Statement
It is the JR Gourmet Spices’s policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
Customer feedback comes to the JR Gourmet Spices in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to the JR Gourmet Spices Office through a customer visit, call, letter or email.
Response Standards
When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution should be followed.
Acknowledgement
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All complaints, questions and requests for service should be acknowledged within one business day.
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If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit.
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If the customer feedback is delivered by e-mail, the acknowledgement should be given by e- mail.
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If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate.
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For written acknowledgements, templates with standard language should be used to minimize staff processing time.
Resolution
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A substantive response should be provided within seven business days.
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This response should include the JR Gourmet Spices’s analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the JR Gourmet Spices to accommodate the customer’s request.
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If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expect a response.
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The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.
Response Procedure
E-mails or Postal Letters to the JR Gourmet Spices Office
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When customers send e-mail (or postal mail) to the JR Gourmet Spices Office with complaints, questions, and requests for service, the JR Gourmet Spices Office will send an acknowledgment e-mail (or postcard) within one business day.
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Of course, if the JR Gourmet Spices Office is able to answer the question or resolve the issue right away without referral, it will do so and let the customer know. In such instances, a separate acknowledgement email (or postcard) is not necessary.
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Also within the first business day, the JR Gourmet Spices Office will forward the item to the appropriate department for response, noting the expected resolution date.
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The department receiving the referral is responsible for resolving the issue per the above standards.
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PRIVACY & SAFETY
JR Gourmet Spices operates jrseasongins.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
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We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
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Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
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Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that ...
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
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Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
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Changes To This Privacy Policy
This Privacy Policy is effective as of 12/25/2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
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Contact Us
If you have any questions about this Privacy Policy, please contact us.
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WHOLESALE INQUIRIES
JR Gourmet Spices is keen to build long-term partnerships with a range of retailers, including shops, and boutiques.
We look for partners with like-minded values and an interest in sharing experiences through food with quality ingredients, eco-friendly packaging made with integrity and love. We are excited to grow our network of global partners, so please contact us if you’re interested in learning more about JR Gourmet Spices wholesale program.
All inquiries will be directed to our Wholesale Accounts Manager – Direct info@jrseasonings.com
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PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments